I AM XIS was established by Adekoya Okikiola Christopher in May, 2020.

I AM XIS means I AM CHRIS.

I AM XIS is a lifestyle brand dedicated to promoting a fulfilled life through our curated shop, featuring our most loved products, crafted with care and precision. At the heart of our collections are high-quality tote bags, designed to add style and practicality to your daily life.

I AM XIS is pronounced /aɪ æm ɛks aɪ ɛs/.

Most of our tote bags are crafted with 100% cotton fabric. The exact composition may vary, so please check the product description for specific details.

• COMPACT: 13IN L x 12IN W – HANDLE DROP 13IN
• CLASSIC: 14IN L x 14IN W – HANDLE DROP 13IN
• CARRY-ALL: 16IN L x 17IN W – HANDLE DROP 13IN

You can make your choice on any product page.

Due to prints and hardware, we recommend gentle spot cleaning with mild detergent and a soft cloth. Try not to scrub vigorously to prevent damage to the design. Avoid machine washing to preserve the integrity of the design and hardware. Also, keep away from things that might stain your tote, avoid overloading, and store it properly.

We offer custom printing options on some of our tote bags. You can get creative with our custom-made tote. You can also contact our customer support at care@iamxis.com.ng or 0708 005 4074 for more information on customization and personalization.

We are committed to sustainability. Our tote bags are made from eco-friendly materials.

You can reach our customer support team through our contact us page on our website, via email at hello@iamxis.com.ng or 0708 005 4074.

We accept a variety of payment methods, including major credit and debit cards, selected mobile payment methods, bank transfer, and more. You can view the available payment options during checkout.

Yes, we take security seriously. Our website uses industry-standard encryption to protect your payment data. Our checkout process is designed to be secure and user-friendly. You’ll notice a padlock or “https://”in the browser’s address bar during the checkout, indicating a secure connection.
We also have systems in place to monitor and prevent fraudulent transactions, adding an extra layer of security for both you and us. Your privacy is important to us. Read more on how we protect your personal information in our privacy policy.

We prioritize your security and do not store your payment information. You’ll need to enter your payment details for each transaction.

At this time, we only support one payment method per order. You can select your preferred method during checkout.

We strive to be transparent with our pricing. Any additional fees or charges will be clearly displayed during the checkout process.

If your payment is declined, double-check the accuracy of your payment information and ensure that there are sufficient funds. If the issue persists, contact your payment provider or our customer support at care@iamxis.com.ng or 0708 005 4074 for assistance.

No. We ship only to specified addresses in Nigeria. We hope to ship worldwide soon.

Once you place your order, you’ll receive an order confirmation email specifying your order number. We’ll also keep you informed through your shipping confirmation email.
In understanding your order status via your account dashboard or email, kindly look out for these pointers:

• Pending Payment: Your order is awaiting payment confirmation.
• On Hold: Your order may need verification or has a specific reason for delay.
• Processing: We’re preparing your order for shipment.
• Failed: Payment for your order was unsuccessful. You may need to complete the payment process.
• Completed: Your order has been successfully processed and shipped.
• Cancelled: Your order has been canceled, and any payment refunded.
• Refunded: We’ve processed a refund for your canceled or returned order.
• Authentication Required: Additional verification is needed for your order to proceed.

For real-time tracking, please track your order here.

Shipping costs vary depending on your location and the weight of the items in your order. You can see the exact shipping cost for different locations below:

Lagos Mainland

• • Lagos Mainland 1 (NGN 1,500): Bode Thomas, Yaba, Shitta, Aguda, Ogulana Drive, Lawanson, Eric moore Road, Ikeja, Surulere, Onipan, Somolu, Yaba, Mushin, Ketu, Bariga, Oworo.

• • Lagos Mainland 2 (NGN 2,500): Isolo, Abule Egba, Alakuko, Ijaiye Ayobo, Gbagada, Ipaja, Egbeda, Ejigbo, Igando, Ogba, Lasu, Agege, Ojodu Berger, Amuwo Odofin, Ijegun, Ogudu, Magodo.

• Lagos Mainland 3 (NGN 3,500): Trade Fair, Apapa, Maza Maza, Ikotun, Mile 2, Arepo, Ikorodu Garage.

Lagos Island

• • Lagos Island 1 (NGN 2,000): Lagos Island, Victoria Island, Oniru, Ikoyi.

• • Lagos Island 2 (NGN 3,000): Ikate, Ikota, Chevron, Lekki Phase 1, Lekki Phase 2, VGC, Ajah Roundabout.

• Lagos Island 3 (NGN 3,500): Sangotedo, Langbasa, Ibeju Lekki, Awoyaya, Abijo.

Lagos Ajah: (NGN 3,500)

Outskirts: (NGN 5,000)

You will choose your location at checkout.

The estimated delivery time depends on your location and the shipping method you choose. Typically, orders are delivered within 1 to 5 business days.

Unfortunately, amendments or cancellations of orders cannot be made after placing your order. We urge you to take special care when filling in your shipping details.

Yes, you can request a shipping address change after placing an order. However, please be aware of the following:

• • Changing the shipping address may affect the total order price, especially if the new address is in a different region or location with varying shipping costs.
  • Your order won’t be delivered until the address change is fulfilled, which may result in a delay.

To update your shipping address, please contact our customer support at care@iamxis.com.ng as soon as possible to make the necessary arrangements. We’ll do our best to accommodate your request while ensuring a smooth shopping experience.

If your order is delayed, please check the tracking information first. If you need further assistance, contact our customer support at care@iamxis.com.ng or 0708 005 4074, and we’ll help resolve the issue.

If your order is damaged or missing items, please contact our customer support team via email at care@iamxis.com.ng or by call 0708 005 4074 48 hours of receiving your order, and we will assist you in resolving the issue.

To create an account, click on the user icon button on our website, and follow the steps to provide your information.

You don’t need an account to shop your favorite items. You can always checkout as a guest.

Creating an account offers several advantages:

• Seamless Shopping: Save time with a personalized, faster checkout process, multiple address storage, and easy access to order history.
• Exclusive Offers: Be the first to know about promotions and discounts tailored for our registered users.
• Product Reviews: Share your insights by leaving reviews and ratings for products.
• Notifications: Stay informed about restocks, new arrivals, and special sales through email or account notifications.
• Customer Support: Efficiently communicate with our support team and manage your inquiries.
• Security: Your personal data is securely stored, ensuring a safe and reliable shopping experience.
• Order History: Quickly reorder your favorite items by accessing your order history.

If you’ve forgotten your password, click on the “Lost Your Password” link on the account page. You’ll receive an email with instructions on resetting your password.

Yes, you can update your account information by logging in and going to the “Account details” or “Addresses” section.

Yes, you can save multiple shipping addresses in your account for convenience during checkout.

If you wish to close your account, please contact our customer support, and they will assist you with the process.

We do not accept returns on our products except for damaged items.

We do not offer refunds for our products except in the case of damaged items.

Unfortunately, we do not offer exchanges for our products, with the exception of damaged items.

If you receive a damaged product, please contact our customer support at care@iamxis.com.ng or 0708 005 4074 immediately. We will assist you in the return and exchange process for damaged items.